BenchmarkingAccording to Kreitner & adenosine monophosphate; Kinicki Ch. 18 (2005). ?an open system depends on perpetual interaction with the environment for survival.? The ever changing financial humor after the September 11th, 2001, led Intersect Investments to implement their in the buff as a jaybird vision of customer companionship to survive. Intersect management is go about with issues of resistance and silly communications. In this paper, we will briefly testify early(a) companies that face up similar issues as Intersect investments. AT&type A;T and SBC MergerTelecommunication firms are finding themselves in constant turmoil difficult to stay competitive in an unforeseeable environment of copiousness competition and growing smart technologies. such(prenominal) is the case with SBC, a telecommunications guild based in Missouri. SBC?s technology was outdated and SBC cherished to encompass vernal technologies and surmisal into rude(a) markets to survive. AT&T, another telecommunications company has new technologies and has an international presence. SBC work subtlety is family oriented while AT&T?s culture revolved around being competitive and lay-offs with hard put employees. When SBC and AT&T merged on January 31st, 2005, the new AT&T, to a fault inherited the duple problems of AT&T?s employee dissatisfaction and SBC?s outdated technologies. After the merger, the environment became more vaporizable and the employees perceived that their jobs were at stake and thus the morale neglect further. In his text Management 6th edition, Richard L.
Draft defi nes organizational change as ?the adoption ! of a new imagination or way by an organization.?Change ModelThe new AT&T?s quarrys are to keep employees happy, to adopt new technologies, and mobilize to other markets. The former AT&T already had its foot in European, and Asian markets so, the objective of spreading to other markets was resolved by the merger. However, the two biggest challenges that the new AT&T faced were bringing in the new technologies and tutelage the employees happy. Before AT&T could bring in new technologies, If you want to get a full essay, say it on our website: OrderCustomPaper.com
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